SOLUTION
Traditional IVR systems make callers listen to a menu, press a number, then listen to another menu. Many give up before they reach anyone. A conversational IVR answers with a question, "How can I help?", understands the reply in Hindi, English or a regional language, and then answers it, books it, or puts the caller through to the right person.
AT A GLANCE
USE CASES
The caller says "I want to reschedule my appointment" or "order kab aayega" and the line knows where to take it.
Timings, prices, locations, documents needed, order status from your system: answered on the call, no queue.
Appointments, site visits, service slots and demos booked or moved during the call.
Complaints, special requests or VIP callers are routed to the right person or given a call-back with notes.
The line keeps answering at night and on Sundays, and your team starts the morning with a list of who called and why.
FEATURES THAT MATTER HERE
Callers speak normally. No "press 3 for billing", no repeating the whole menu because they missed an option.
Hinglish, regional accents, half-sentences and people talking over the prompt. It switches to the caller's language when asked.
It answers from the information you approve. Anything outside that gets a call-back from your team, not a guess.
Forward your existing business number to the line, so customers keep dialling the number they already know.
Name, number, reason for calling, what was promised, recording and transcript, delivered to your sheet or CRM.
MENU IVR VS CONVERSATIONAL IVR
| Menu (DTMF) IVR | Conversational IVR | |
|---|---|---|
| How callers choose | Press keys from a fixed menu | Say what they want in their own words |
| Questions it can answer | Only recorded messages | Anything in your approved facts, phrased naturally |
| Languages | One recording per language, chosen by key press | Switches when the caller asks |
| After hours | "Our office is closed" | Answers, books and takes messages |
| What you learn | Which key was pressed | Why each person called, in their words |
WHEN TO KEEP A MENU
If nearly every caller wants one of three things and just needs to be routed to a department, a short key-press menu is cheap and fast, and many telephony providers do it well. A conversational IVR earns its cost when callers ask questions, when many calls come after hours, or when people regularly give up in the menu.
The two also work together: some businesses keep a one-line menu ("press 1 for sales, 2 for support") and send the sales line to the AI, which answers enquiries and books visits. For the front-desk version of this, see our AI receptionist; for how AI differs from IVR and robocalls in general, read AI calling vs IVR vs robocalls.
PRICING
A one-time setup builds your agents on your scripts and FAQs. After that you pay per minute, inbound or outbound, billed in 30-second pulses — a typical two-minute call costs about ₹12–16.
COMMON QUESTIONS
An IVR (interactive voice response) system that understands speech instead of key presses. The caller says what they need and the system answers, books or routes the call based on what was said.
No. You can forward your existing number to the conversational line, so customers keep calling the number they know.
The agent takes the details and books a call-back with the right team, with a summary of the call, so nobody is left on hold.
Hindi, English, Hinglish, Marathi, Kannada, Tamil, Telugu and Bengali. The line starts in your chosen language and switches when the caller asks.
It says it will check, notes the question and arranges a call-back or a WhatsApp reply. It is set up never to make up an answer.
A one-time setup (from ₹25,000) builds and tests your agent. After that you pay per minute of conversation: ₹8 a minute on Starter (3,000-minute monthly bundle), down to ₹6.50 a minute on the larger plans, billed in 30-second pulses. Calls nobody answers are not billed. Prices are plus 18% GST.
We dial your phone with an AI agent prompted for your specific workflow. You score it against your top human caller. No SDR loop.
Book the demo →Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
