INDUSTRY · D2C & Ecommerce
Indian D2C sees 25%+ return rate on COD orders. Confirmation calls drop it to under 10% — but the human math breaks past 100 orders/day. DigitalCallers confirms every COD, recovers abandoned carts, and nudges repeat purchases. Shopify + WooCommerce integration ready.
AT A GLANCE
USE CASES
Order placed → AI calls within 30 minutes → confirms delivery address, expected payment, asks if they actually want it.
Cart abandoned > ₹2,000 → AI calls within 24 hours. Asks about hesitation, offers help, occasionally a small discount.
Day 3 after delivery — quick CSAT call, asks for a review on Google/Amazon, captures defects.
Day 25-30 after a consumable purchase (skincare, supplements, pet food) — gentle reminder + reorder offer.
Customer cancels subscription → AI calls within 1 hour, captures reason, offers a discount/pause.
FEATURES THAT MATTER HERE
orders/create, orders/paid, checkouts/create, fulfillments/update all trigger DigitalCallers dispatches via HMAC-signed webhooks. Setup in ~15 minutes.
Native WooCommerce REST hooks. For custom platforms — any HTTPS endpoint that POSTs a JSON event triggers a dial.
If the lead wants to pay during the call, the agent generates a payment link and WhatsApps it. HMAC webhook marks the order paid automatically when the customer pays.
Post-call WhatsApp confirmation fires via your existing BSP (AiSensy, Gupshup, Wati, or whichever you use). HMAC-signed webhook payloads keep the integration auditable.
PRICING
A one-time setup builds your agents on your scripts and FAQs. After that you pay per minute, inbound or outbound, billed in 30-second pulses — a typical two-minute call costs about ₹12–16.
COMMON QUESTIONS
Yes. We replace Shopify's built-in confirmation (which is just an email/SMS) with a real voice call. Webhook trigger: <code>orders/create</code> where payment method is COD. The order doesn't move to fulfillment until the call confirms.
About 15 minutes. Install via our Shopify app (or paste webhook URL into Shopify admin) → map order tags to campaigns → done. First call fires within 30 seconds of the first order.
Yes. Each Shopify store gets its own agent. Different brand voice, different agent persona, different opening line. Your apparel brand sounds different from your skincare brand — same platform.
Out of scope by design for outbound — refunds need a human empathy layer. But the agent can take a refund request in-call, log it to your CRM, and escalate to your CX team for human handling.
We dial your phone with an AI agent prompted for d2c & ecommerce. You score it against your top human caller. No SDR loop.
Book the demo →MORE INDUSTRIES
Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
