INDUSTRY · D2C & Ecommerce

AI calling for D2C brands — COD confirmation, abandoned-cart, repeat-purchase nudges.

Indian D2C sees 25%+ return rate on COD orders. Confirmation calls drop it to under 10% — but the human math breaks past 100 orders/day. DigitalCallers confirms every COD, recovers abandoned carts, and nudges repeat purchases. Shopify + WooCommerce integration ready.

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USE CASES

Five conversations DigitalCallers handles for you in D2C & Ecommerce.

COD order confirmation

Order placed → AI calls within 30 minutes → confirms delivery address, expected payment, asks if they actually want it. Cuts COD returns 40-60%.

Abandoned cart recovery

Cart abandoned > ₹2,000 → AI calls within 24 hours. Asks about hesitation, offers help, occasionally a small discount.

Post-delivery NPS / review

Day 3 after delivery — quick CSAT call, asks for a review on Google/Amazon, captures defects.

Repeat-purchase nudge

Day 25-30 after a consumable purchase (skincare, supplements, pet food) — gentle reminder + reorder offer.

Subscription churn save

Customer cancels subscription → AI calls within 1 hour, captures reason, offers a discount/pause.

FEATURES THAT MATTER HERE

Built for the way D2C & Ecommerce actually operates in India.

Shopify webhook integration

orders/create, orders/paid, checkouts/create, fulfillments/update all trigger DigitalCallers dispatches via HMAC-signed webhooks. Setup in ~15 minutes.

WooCommerce + custom platforms

Native WooCommerce REST hooks. For custom platforms — any HTTPS endpoint that POSTs a JSON event triggers a dial.

Razorpay / Stripe payment-link generation

If the lead wants to pay during the call, the agent generates a payment link and WhatsApps it. HMAC webhook marks the order paid automatically when the customer pays.

WhatsApp confirmation via your BSP

Post-call WhatsApp confirmation fires via your existing BSP (AiSensy, Gupshup, Wati, or whichever you use). HMAC-signed webhook payloads keep the integration auditable.

COMMON QUESTIONS

FAQs from D2C & Ecommerce.

Does it work with Shopify's native COD-confirmation workflow?

Yes. We replace Shopify's built-in confirmation (which is just an email/SMS) with a real voice call. Webhook trigger: <code>orders/create</code> where payment method is COD. The order doesn't move to fulfillment until the call confirms.

What's the integration time for Shopify?

About 15 minutes. Install via our Shopify app (or paste webhook URL into Shopify admin) → map order tags to campaigns → done. First call fires within 30 seconds of the first order.

Can it run in multiple D2C brand voices?

Yes. Each Shopify store maps to a separate DigitalCallers sub-account. Different brand voice, different agent persona, different opening line. Your apparel brand sounds different from your skincare brand — same platform.

How does it handle returns / refunds?

Out of scope by design for outbound — refunds need a human empathy layer. But the agent can take a refund request in-call, log it to your CRM, and escalate to your CX team for human handling.