INDUSTRY · NBFC & Lending
Tier-2 NBFCs receive 11,000 applications/month and verify only 1,500 by phone — verification calls cost ₹40 each in human labour. The other 9,500 leak: some are fraud, some are real, none get the right second touch. DigitalCallers pre-screens every application at about ₹12–16 each.
AT A GLANCE
USE CASES
Confirm employment, monthly income, EMI commitments, basic eligibility math. Filters fraud/incomplete from the 60% leakage layer.
Confirm identity details, ask the 3 RBI-required verification questions, log responses for audit.
3 days before EMI due — gentle reminder with payment-link.
Borrower marked at risk (missed 1 EMI) → AI calls within 24 hrs, captures reason, escalates if high-risk.
Top-up loans, personal-loan offers, insurance attach — to existing borrowers in good standing.
FEATURES THAT MATTER HERE
'Guaranteed approval', 'no documents needed', 'instant cash' — all caught in real-time. Compliance officer gets a daily roll-up.
Stored transcripts have all PII stripped via regex. Compliance officer can review transcripts without seeing customer-identifying data.
Diagnostic conversation style — asks structured questions, doesn't push, mirrors a senior credit officer.
HMAC-signed webhooks fire back to your LOS the moment the call completes. Pre-screen verdict + risk markers + structured fields.
Personal loans, business loans and gold loans each get their own agent, script and eligibility questions.
PRICING
A one-time setup builds your agents on your scripts and FAQs. After that you pay per minute, inbound or outbound, billed in 30-second pulses — a typical two-minute call costs about ₹12–16.
COMMON QUESTIONS
Yes for the outbound-call portion. The agent records consent, identifies itself as an AI agent calling on behalf of [NBFC name], doesn't make any lending decisions (just collects info), and routes to a human for any approval. Recording retention configurable per RBI norms.
The agent can confirm the customer's understanding of their CIBIL band (excellent / good / fair / poor) but doesn't quote the actual score during the call — that goes via secure channel. CIBIL discussions in a public phone call would violate borrower confidentiality.
Out of scope — eKYC has to go through your DigiLocker / NSDL / authorised eKYC partner over HTTPS. The agent collects the basic info and hands off to your eKYC flow via WhatsApp link.
Yes — 'EMI bahut zyada hai', 'ROI kya hai', 'foreclosure charges kitne hain' — all standard. Banned-phrase audit catches 'guaranteed approval' / 'instant loan' style claims that violate RBI marketing rules.
We dial your phone with an AI agent prompted for nbfc & lending. You score it against your top human caller. No SDR loop.
Book the demo →MORE INDUSTRIES
Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
