INDUSTRY · Healthcare
OPD no-shows cost a mid-size hospital ₹4–6 lakh a month. Pre-procedure prep calls get skipped. Post-discharge follow-ups don't happen. DigitalCallers handles all three — at about ₹12–16 a call vs a ₹200/hr OPD coordinator who has 40 other things to do.
AT A GLANCE
USE CASES
Day before — confirm time, ask if anything changed, offer reschedule.
Day 3, day 7 — 'how is the medication going?', 'is the surgical site healing?' Routes red flags to a human doctor.
'Sir aap ka report ready hai — aap aaj 4 baje pickup kar sakte ho?' Confirms pickup or schedules delivery via WhatsApp.
12-24 hours before a procedure — checks fasting status, medication compliance, transport arrangements.
Re-engage patients who haven't visited in 11+ months. Books the slot in-call.
FEATURES THAT MATTER HERE
Phone numbers, Aadhaar, medical record numbers stripped from stored transcripts. Redaction patterns built for Indian healthcare data and the DPDP Act.
Healthcare conversations need warmth, not closer energy. Our Educator template (Anjali) is tuned for patient-comms.
If the patient mentions 'fever above 102', 'severe pain', 'bleeding' — the agent handles the call empathetically AND fires an immediate alert to your duty doctor.
Every call stereo-recorded with PII redaction. Retention configurable per your medico-legal counsel.
Post-call confirmations, prescription PDFs, OT instructions — all via WhatsApp template messages.
PRICING
A one-time setup builds your agents on your scripts and FAQs. After that you pay per minute, inbound or outbound, billed in 30-second pulses — a typical two-minute call costs about ₹12–16.
COMMON QUESTIONS
DPDP yes — out of the box (consent recorded in opening 10 sec, PII redacted on stored transcripts, banned-phrase audit). DISHA + medical-IRB compliance depends on your specific deployment context; we work with your compliance officer to lock the playbook before going live.
Yes — the per-hospital knowledge base ingests your departments, procedures, doctor names, and common terms. The agent doesn't diagnose, doesn't prescribe — it confirms appointments, takes basic information, and escalates to your team for medical questions.
The agent introduces itself plainly: 'Main DigitalCallers se Anjali, aapke hospital ki taraf se OPD confirm karne ke liye call kar rahi hoon.' Most elderly patients handle it fine because the conversation is short, polite, and on-topic. For complex cases the agent offers to transfer to a human.
We dial your phone with an AI agent prompted for healthcare. You score it against your top human caller. No SDR loop.
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Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
