INDUSTRY · Hospitality
OTA-dependent hotels lose 18-22% margin to commissions. DigitalCallers shifts repeat guests to direct booking, confirms every reservation 24 hours before check-in, and handles post-stay NPS — at ₹9/call. Useful for boutique hotels, resort chains, and travel-agent networks.
KEY METRICS
USE CASES
24 hrs before check-in — confirm arrival, ETA, special requests, transport needs.
OTA-booked guest who'd previously stayed direct → AI calls 30 days post-stay, offers next-stay direct-booking discount.
Morning of check-in — 'aap ka room ready hai 3 baje', WhatsApps location + room-image preview.
Day 1 after check-out — 5-question CSAT, asks for Google review if NPS ≥ 9.
Wedding / corporate enquiries → AI captures dates, headcount, budget, food preferences, hands off to your events team.
FEATURES THAT MATTER HERE
Anjali template — warm, gracious, never pushy. Hotels need brand-elegant comms, not sales-y.
Tamil for Kerala, Marathi for Maharashtra coastal, Bengali for Eastern markets, Hindi for North-Indian leisure.
Post-confirmation — pushes itinerary + transport options + activity links via WhatsApp.
Webhooks to your PMS / channel manager (eZee, Hotelogix, IDS) — booking confirmations sync automatically.
Specialized prompt for group-event enquiries — different than a 2-night-stay booking.
COMMON QUESTIONS
Luxury guests prefer a brief, polite call with the right information over an OTA's noisy chat. The agent is short, gracious, and only asks what's necessary. We've tested this on resort guests in Goa, Coorg, and Udaipur — feedback is consistently positive.
Webhooks both ways. Booking event in your PMS → fires a DigitalCallers dispatch. Call outcome → posts back to your PMS as a note + status update. We support eZee, Hotelogix, IDS, Cloudbeds out of the box; custom PMS via REST.
Each property gets its own sub-account. Same dashboard. Different agent persona per property if you want (luxury-resort voice vs business-hotel voice).
We dial your phone with an AI agent prompted for hospitality. You score it against your top human caller. No SDR loop.
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