INDUSTRY · Diagnostic Labs
Most of a lab's phone work is the same few calls on repeat: 'can someone come home tomorrow?', 'do I need to fast?', 'what's in the full-body package?'. Our AI agent handles those calls in Hindi, English and regional languages, books home collections into your phlebotomists' slots and makes sure patients are ready when they arrive.
AT A GLANCE
USE CASES
Explains what's in each package and the price you set, and books the test or home visit.
Takes the address, pincode and preferred slot, checks coverage and confirms the booking on WhatsApp.
The evening before: fasting hours, water, which medicines to ask the doctor about, and what to keep ready.
Confirms the patient is home and ready, so phlebotomists don't make wasted trips.
For patients who opted in: a reminder when their doctor's recommended re-test date comes round.
FEATURES THAT MATTER HERE
Knows which areas you cover and which slots are free, and only books what your team can actually reach.
A spoken reminder the night before is harder to miss than an SMS. The agent checks the patient understood.
Tests, prices and offers come from the package list you give us, updated whenever you change it.
The agent never explains results or advises on treatment. Report questions go to your doctor or customer-care team.
Bookings are written to your Google Sheet, LIS or CRM via webhook, with the call recording.
WHERE THE TIME GOES
Home collection depends on two things going right: the booking has to be accurate, and the patient has to be ready. A wrong pincode or a patient who had breakfast means a wasted trip and a rebooking. Most of that is preventable with one clear call the evening before and a short one in the morning.
Those calls are simple but there are hundreds of them a day, which is exactly the kind of work an AI agent does well. Your customer-care team keeps the conversations that need judgement: reports, complaints and doctors' queries. Hospital-side calls such as OPD confirmations are covered on our healthcare page.
SAMPLE CALL
Illustrative call written for this page; business and customer names are made up.
PRICING
A one-time setup builds your agents on your scripts and FAQs. After that you pay per minute, inbound or outbound, billed in 30-second pulses — a typical two-minute call costs about ₹12–16.
COMMON QUESTIONS
Yes. It takes the address and pincode, checks it against your coverage, offers free slots and confirms the booking on WhatsApp.
No. It never interprets results or gives medical advice. Report questions are passed to your doctor or care team.
It explains the packages and prices you approve and books the test. It doesn't recommend tests for medical conditions.
Yes. A single centre can use it for package enquiries and reminders; a chain can route bookings by city and pincode.
A one-time setup (from ₹25,000) builds and tests your agent. After that you pay per minute of conversation: ₹8 a minute on Starter (3,000-minute monthly bundle), down to ₹6.50 a minute on the larger plans, billed in 30-second pulses. Calls nobody answers are not billed. Prices are plus 18% GST.
We dial your phone with an AI agent prompted for diagnostic labs. You score it against your top human caller. No SDR loop.
Book the demo →MORE INDUSTRIES
Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
