Integrations · Commerce & Payments
Renewal and dunning events become save-the-customer calls.
The app sends new leads to your LeadPilot webhook; a call fires within seconds.
Transcript · auto-translated · PII redacted
A COD confirmation call — the address correction and the outcome are written straight back to the order.
In Indian D2C, cash-on-delivery is most of the volume and RTO is most of the pain. An unconfirmed COD order is a coin flip, and a failed delivery costs the shipping both ways plus the margin.
Connecting Chargebee to DigitalCallers calls the customer about the order automatically — confirming COD, fixing a wrong address, or saving a delivery that is about to be returned. The AI agent speaks Hindi, English and ten other Indian languages, switches between them the way your customers actually talk, and works every hour your calling window allows.
Chargebee sends new records to a LeadPilot URL over HTTPS. Nothing is polled, nothing is scraped — the call fires on the event, usually within a couple of seconds of the submission.
What teams automate with Chargebee
Every order is called and confirmed in the customer's language; the ones that cancel on the phone cost you a call instead of a round trip.
A wrong pin code or missing landmark is captured on the call and pushed back to the order, before the parcel leaves the warehouse.
When a delivery attempt fails, the customer is called the same day and the re-attempt is scheduled while they still want the product.
A short, non-pushy call to people who left at payment — with the same catalogue and pricing the agent can quote accurately.
What data moves, and which way
Name, phone number, and whatever else the record carries — campaign, source, product of interest, form answers, order details. Custom fields arrive intact and the agent can use them in the conversation, so the call opens with context instead of “may I know your requirement”.
Every client's data is separated at the account level, transcripts are PII-redacted at rest, and numbers are DND-scrubbed before dialling — the same rules apply no matter which app the record came from.
Setting it up
Chargebee + AI calling — common questions
Minutes, not a project. Copy one URL, paste it into Chargebee, send a test, and you are live. There is no onboarding fee and no professional-services engagement — if it takes longer than a coffee, something is wrong and we will get on a call.
No. Integrations are included in your plan — we do not charge per integration, per connection or per task. You pay for calling minutes; connecting the apps around them is part of the product.
Hindi and English with natural code-switching, plus ten more Indian languages including Kannada, Tamil, Telugu, Marathi, Gujarati, Bengali, Malayalam, Punjabi and Odia. The agent follows the customer's language, which matters more than any script when the person on the other end is not comfortable in English.
Yes, recorded and transcribed, with the recording linked from the record in your own system. DigitalCallers is built for Indian regulation: DND scrubbing before dialling, calling-window enforcement, consent language in the opening, PII redaction in stored transcripts and per-client data separation.
Typically under a minute, subject to your calling window and DND rules. Speed is most of the value: answer rates fall sharply after the first few minutes, which is the whole reason to automate this rather than work a list twice a day.
Yes. Book a twenty-minute walkthrough and we will wire one live flow on your own account during the call, using your data — not a demo tenant with invented leads.
Also in Commerce & Payments
Twenty minutes, your data, no slide deck. We wire one flow live on the call.
Get a free AI call in Hindi, Kannada or English — from the same voice your customers would hear.
One demo call per person · No spam · Indian numbers only
